QUICK ANSWERS TO THE QUESTIONS YOU MAY HAVE

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Troubleshooting Guide
  • There was a problem processing your request

    Possible error

    This issue occurs when the organization you selected could not authenticate you because you are likely registered with another organization.

    Resolution

    Try to authenticate again with a different organization. You may need to clear the cache of your browser before doing so.

    Note: If the steps above fail to resolve the issue, please send an email to EarthMed support (earthmedsupport@un.org) with the following information:
    Required information

    • Index number #
    • First Name
    • Last Name
    • Email
    • Employee Type
    • Current Organization

  • Logon denied

    Possible error

    There is no valid account for you in EarthMed Portal.

    Resolution

    Please send an email to EarthMed support (earthmedsupport@un.org) with the following information:
    Required information

    • Index number #
    • First Name
    • Last Name
    • Email
    • Employee Type
    • Current Organization

  • This account is inactive

    Possible error

    When the demographic record is inactive, your EarthMed user account becomes inactive as well.

    Resolution

    Please send an email to EarthMed support (earthmedsupport@un.org) with the following information:
    Required information

    • Index number #
    • First Name
    • Last Name
    • Email
    • Employee Type
    • Current Organization

  • This account does not have required authorization

    Possible error

    Your account does not have required authorization.

    Resolution

    Please contact your head of service to establish an EarthMed access.

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FAQs